Help for Patrol Forge customers and users.

Patrol Forge is security operations software for patrol companies and related field teams. It helps manage patrol proof, GPS activity, CAD dispatch, incident reports, officer workflows, schedules, client visibility, vehicle checkout, license tracking, parking enforcement, permits, payments, and collection records from one platform.

This page is for Patrol Forge customers and users, including company owners, managers, supervisors, dispatchers, officers, client portal users, and people using public pages such as parking permit verification, violation notice payment, or data deletion requests.

Start with company settings, then add staff users, ranks, permissions, clients, and properties. After that, configure patrol requirements, dispatch, GPS, reports, vehicles, licenses, equipment, parking enforcement, online payments, and client portal access as needed.

Yes. New customers can request support and may be able to schedule an onboarding meeting from their company account when meeting times are available. The onboarding meeting is intended to help your team learn the system and set up core workflows.

Use the Login link on the Patrol Forge website. Your login email is usually the email your company admin added to your user account.

Ask your company admin or supervisor. Your role controls the screens and actions you can access. Patrol Forge support can help troubleshoot access issues, but your company decides who should have which company permissions.

Check your spam or junk folder first. Then confirm your company admin entered the correct email address. If needed, your company admin can resend the activation email from your employee record.

Use the forgot password link on the login page. Enter your account email and follow the email instructions. If the email does not arrive, check spam and confirm your company has the correct email address on file.

Your company may require two-factor authentication for certain users, roles, or ranks. This helps protect company records, reports, GPS data, client information, payment records, and other sensitive account information.

Menu items can depend on your company plan, enabled modules, role, rank, permissions, and assigned company. Ask your company admin to confirm your access. If the admin believes you should see the feature, contact Patrol Forge support with your company name and login email.

An unauthorized message usually means you are signed in, but your account does not have permission for that action or record. Confirm that you are in the right company account and that your role, rank, and permissions allow that action.

A role is your basic account type, such as officer, dispatcher, supervisor, company admin, or client user. A rank is a company-defined access level, such as Officer, Lead Officer, Supervisor, Field Manager, or Dispatcher. Your company can use ranks to control permissions and approval workflows.

Yes. Company admins can add employees, assign roles, manage ranks, archive users, resend activation emails, and update access according to the company's policies and subscription limits.

The employee should no longer be able to log in, but their historical records stay connected to patrols, reports, dispatch calls, parking records, approvals, and audit history.

Company admins can use Company Settings to update company details such as contact information, logo, report information, time format, GPS preferences, online payment settings, and available module settings.

A client is the customer or account your company serves. A property is a specific service location for that client. A client can have more than one property, and each property can have its own address, contacts, patrol settings, GPS coordinates, parking locations, and client portal access.

Coordinates help Patrol Forge verify patrol hits, calculate officer distance, support nearby property tools, help dispatch find locations, and support parking permit or enforcement workflows tied to a specific property.

No. Client users should only see the properties assigned to them. This helps keep each client's reports, patrol history, parking records, invoices, and property activity separated.

Ask a company admin to confirm the client user has access to the correct property. For reports and activity, also confirm the record is approved and marked client-visible.

When enabled, client portal users can submit patrol requests. Company staff can review, accept, assign, complete, and track those requests from the company side.

Use the Apps and Downloads page on the website or from your signed-in dashboard. The Windows app, Android app, and iPhone app links appear there when available.

The Windows desktop app gives office users a focused Patrol Forge desktop console. It is useful for dispatchers, supervisors, managers, and admins who work from a computer throughout the day.

Yes. Officers can use the mobile app or supported mobile browser workflows depending on the feature. For the best experience with GPS, camera, QR, NFC, and alerts, use the app version recommended by Patrol Forge.

Allow location permission for GPS patrol features, camera permission for QR scanning and photo uploads, file or photo access for uploads, and NFC access on supported devices if NFC checkpoints are used.

Location is used for patrol proof, nearby properties, GPS activity, geofence checks, dispatch support, and officer safety workflows when those features are enabled by your company.

QR checkpoint scanning uses the camera to read the checkpoint code. If camera permission is blocked, QR scanning may not work until permission is allowed in the device settings.

No. NFC requires a compatible phone, enabled NFC settings, a supported Patrol Forge app version, and compatible NFC tags. If NFC does not work on a supported phone, contact support with the phone model and app version.

Patrol Forge can record the officer, time, GPS location, property, distance from the property, notes, photos, QR scans, NFC scans, route progress, and supervisor review status depending on the workflow used.

Your device may have reported a location outside the property's approved radius, the property map pin may need review, your phone may have stale GPS, or location permission may be limited. Ask your supervisor or company admin to review the property coordinates and patrol radius.

A patrol radius is the allowed distance around a property location for GPS verification. Larger properties may need a wider radius. Smaller properties may use a tighter radius for stronger proof.

Your company places QR codes at checkpoints. Officers scan the code during patrol. Patrol Forge records the scan and connects it to the officer, property, checkpoint, and time.

Your company places compatible NFC tags at checkpoints. Officers tap or scan the tag using a supported device. Patrol Forge records the checkpoint activity when the app and device support NFC.

A missed patrol means a required patrol, checkpoint, or route was not completed within the expected time. Supervisors can review missed patrols to correct coverage and document what happened.

Make sure location permission is allowed, battery saver is not blocking location, the phone has internet access, and the correct app or browser has permission. Then reload the page or restart the app.

PatrolForge CAD is the dispatch and officer status workflow. It helps dispatchers create calls, assign officers, track statuses, add notes, review emergencies, monitor units, and connect dispatch calls to reports.

The officer should acknowledge the call, update status as they respond, add notes when needed, and clear the call or complete a related report according to company policy.

Enroute usually means the officer is traveling to the call. On scene means the officer has arrived. Cleared or closed usually means the officer or dispatcher has finished the call workflow.

The emergency button is for urgent officer safety situations. It alerts the company workflow that the officer needs immediate attention. Use it according to your company's emergency policy.

A welfare check asks an officer to confirm they are OK, need assistance, or have an emergency. Supervisors and dispatchers can use welfare checks to monitor officer safety.

Confirm you are logged into the right account, have internet access, and are assigned to the call. If it still does not appear, contact your dispatcher or supervisor and provide your login email and the call number if known.

Depending on enabled features, your company can use incident reports, daily activity reports, patrol hits, maintenance issues, post checks, dispatch-related reports, printable report layouts, client-visible records, and exports.

Yes, when printing is available for that report type. Use the print option from the report page. If a printed report looks wrong, send support a screenshot and the report type.

Your company may require supervisor approval before records are finalized or shown to clients. This helps improve report quality and prevents drafts or incorrect records from being shared too early.

Yes, if your company's workflow uses approvals. Supervisors may approve, reject, or request corrections depending on the report type and company settings.

Clients can see reports only when the client user has access to the property and the report is approved and marked client-visible.

Yes, where uploads are available. Patrol Forge supports safe upload workflows for report photos, parking evidence, license images, vehicle records, and other supported file types.

It helps companies manage registered vehicles, parking permits, parking enforcement notices, warning records, property parking locations, evidence, QR permit verification, disputes, online payments, tow review, reminders, aging, collections, and agency packet records.

No. Patrol Forge provides software tools. The company issuing the notice is responsible for the information entered, its authority to enforce the parking rules, and its compliance with property rules, agreements, governing documents, and applicable law.

Contact the company or property contact listed on the notice. Patrol Forge provides the software platform and does not decide disputes, approve notices, or control the facts entered by the issuing company.

Use the payment URL printed on the notice when online payment is available. Review the notice details before paying. If the payment page will not load, contact the issuing company and provide the notice number.

The Violation Notice number identifies the parking enforcement notice. Use it when asking about a notice, payment, dispute, receipt, or collection record.

A permit can include property or parking location, issue date, expiration date if needed, vehicle details, license plate, permit status, and a QR code for verification.

Scan the QR code printed on the permit or use the permit verification page if your company provides one. The page should show whether the permit is valid, expired, revoked, or not found.

Yes, authorized company users can delete or revoke permits when the workflow is enabled. Deleting or revoking a permit may affect whether the QR code verifies as valid.

If the issuing company allows disputes, use the dispute instructions provided by that company. Patrol Forge records the workflow, but the issuing company reviews and decides the dispute.

Depending on your company's setup, Patrol Forge can support subscription billing, invoices, online payment settings, parking violation notice payments, receipts, payment returns, and parking ledger records.

Company admins can review plan usage and add-ons from the company usage area. Available options depend on the active plan and company subscription.

Your company may be able to add paid users or upgrade to a higher plan. If adding users would cost more than a better plan, Patrol Forge may recommend an upgrade instead.

Payment card handling depends on the payment processor used for the transaction. Patrol Forge uses payment integrations where available so sensitive payment details are handled by the payment processor rather than being manually stored by staff.

They help a company review unpaid parking notices by age and follow up according to company policy. Reminder and collection activity should be handled by the issuing company in line with its rules and applicable law.

A collection packet organizes parking notice information, evidence, ledger activity, payment history, and account details for review or agency placement when a company uses that workflow.

Vehicle checkout lets officers inspect and check out a patrol vehicle. The checklist can include mileage, fuel level, dents, tires, headlights, tail lights, blinkers, and custom company questions.

Select Needs Work when available and describe the issue clearly. Include photos if the workflow supports them. Supervisors can then review the vehicle issue and decide next steps.

Yes. Companies can add custom checklist fields when enabled, such as yes/no questions, fill-in answers, checkboxes, or other field types.

Yes. Companies can track equipment assignments, checkouts, returns, issues, and related notes depending on enabled workflows.

Yes. Employees or authorized staff can upload license or certification details when enabled, including license type, license number, issue date, expiration date, and an image or document of the license.

When license expiration alerts are configured, Patrol Forge can send reminders to the company and employee before a license or certification expires.

Location data is used for GPS patrol proof, officer activity, nearby properties, dispatch support, geofence checks, and related security operations workflows when your company uses those features.

Use the Legal Center on the website. It may include the Terms of Service, Privacy Policy, Acceptable Use Policy, GPS Acknowledgment, Data Deletion Policy, Data Processing Addendum, Cookie Notice, SLA, Money Back Guarantee, and other legal documents.

When a policy is updated, Patrol Forge may require users to accept the current version before continuing. This helps keep users informed about terms, privacy, cookies, GPS use, and other important notices.

Yes. Use the data deletion request page on the website. Some records may need to be retained where required for security, legal, billing, dispute, fraud prevention, tax, operational, or compliance reasons.

Access depends on the user's company, role, rank, permissions, property access, and client visibility settings. Client users should only see records for assigned properties that are approved and marked visible to clients.

Patrol Forge may use website analytics or diagnostic information as described in the Privacy Policy. Analytics and diagnostics help improve reliability, troubleshoot issues, and understand how the service is used.

Try refreshing once. If it continues, contact Patrol Forge support with the page URL, company name, login email, what you clicked, and the time it happened. A screenshot is helpful.

Confirm the link was typed correctly. If you clicked the link inside Patrol Forge, send support the page URL and where you clicked from. The page may have moved, the feature may not be enabled, or your account may not have access.

The form may be missing required information or may contain a value the system could not accept. Review the form fields, dates, selected property, vehicle, client, and required documents, then try again.

Open Patrol Forge in a normal browser to see if the website loads. Then refresh the app, sign out and back in, and check whether only one page fails. If the issue continues, send support the app version, page, and screenshot.

Your normal browser may have old site data or an old session. Try hard refresh, clear site data for patrolforge.com, or log out and back in.

Check spam or junk folders, confirm the email address is correct, and ask your company admin to resend the message when possible. Some company or personal mailboxes may block automated messages.

Ask your company admin to confirm the feature is enabled for your company and that your user account has permission. If it should be available, contact support with your company name, login email, and the missing feature name.