Patrol Forge 30-Day Money Back Guarantee

Patrol Forge 30-Day Money Back Guarantee Version: 2026-08-18 Last Updated: August 18, 2026 1. Purpose Patrol Forge LLC ("Patrol Forge," "we," "us," or "our") wants new customers to be confident when trying Patrol Forge. This 30-Day Money Back Guarantee explains when an eligible customer may request a refund of the first paid subscription charge. This guarantee is intended to be read together with the Patrol Forge Terms of Service, Master Services / SaaS Subscription Agreement, Privacy Policy, Service Level Agreement, and other documents available through the Patrol Forge Legal Center. 2. Guarantee Summary If an eligible new customer is not satisfied with Patrol Forge during the first thirty (30) days after the customer's first paid subscription begins, the customer may request a refund of the eligible first subscription payment. Approved refunds are issued to the original payment method when possible. After a refund is approved, Patrol Forge may cancel, suspend, or close the customer account unless Patrol Forge agrees otherwise in writing. 3. Eligible Customers This guarantee applies only to a customer that: - Is purchasing a paid Patrol Forge subscription for the first time. - Is within thirty (30) calendar days after the first paid subscription start date. - Is current on all account information and has not violated Patrol Forge's legal documents. - Requests the refund through Patrol Forge's designated support or billing channel before the deadline. - Has not previously received a Patrol Forge refund under this guarantee. This guarantee is limited to one refund per customer, company, organization, owner, billing account, payment method, or substantially related account. 4. Refund Deadline The refund request must be received by Patrol Forge no later than thirty (30) calendar days after the first paid subscription start date. For example, if the first paid subscription starts on August 1, the refund request must be received by Patrol Forge no later than August 31. Requests received after the thirty (30) day period are not eligible for this guarantee unless Patrol Forge chooses otherwise in writing or applicable law requires otherwise. 5. What May Be Refunded Unless Patrol Forge states otherwise in writing, this guarantee applies only to the eligible first paid base subscription charge paid directly to Patrol Forge. If Patrol Forge approves a refund, the refund may include standard subscription add-ons purchased as part of the initial subscription order if Patrol Forge determines those add-ons were part of the same first purchase. 6. What Is Not Refunded Unless Patrol Forge states otherwise in writing or applicable law requires otherwise, this guarantee does not apply to: - Renewal charges after the first subscription period begins. - Charges after the first thirty (30) days. - Upgrades, additional users, extra storage, special modules, or add-ons purchased after the initial order. - Setup fees. - Onboarding fees. - Training fees. - Professional services. - Custom development. - Data import, migration, export, cleanup, or consulting work. - Hardware, devices, supplies, printed materials, postage, or shipping. - Payment processing fees that are not returned by the payment processor. - Taxes, government fees, bank fees, chargeback fees, or third-party fees. - App store, marketplace, or platform fees not paid directly to Patrol Forge. - Amounts already credited, discounted, waived, disputed, charged back, or refunded. 7. Abuse and Ineligible Use Patrol Forge may deny a refund request if Patrol Forge reasonably believes the guarantee is being abused or the account was used in bad faith. Examples of ineligible use may include: - Creating multiple accounts to obtain repeated refunds. - Using Patrol Forge for a short project and requesting a refund after receiving the intended benefit. - Violating the Terms of Service or Acceptable Use Policy. - Submitting false account, billing, or company information. - Misusing parking enforcement, dispatch, reporting, GPS, client portal, payment, or other operational features. - Attempting unauthorized access or security testing without written permission. - Initiating a chargeback before allowing Patrol Forge to review the refund request. 8. How to Request a Refund To request a refund under this guarantee, the customer must contact Patrol Forge through the designated support, billing, or contact method listed on the Patrol Forge website or inside the customer account. The request should include: - Customer or company name. - Account administrator name. - Billing email address. - Subscription start date, if known. - Reason for the refund request. - Any support ticket number or related correspondence. Patrol Forge may request additional information to verify the account, payment, subscription, and eligibility. 9. Review and Processing Patrol Forge will review refund requests in good faith. Approval is not automatic and depends on eligibility under this guarantee. If approved, Patrol Forge will submit the refund to the original payment method when possible. Refund timing depends on the payment processor, card network, bank, and customer financial institution. Patrol Forge is not responsible for delays caused by banks, card networks, payment processors, app stores, marketplaces, or other third parties. 10. Account Access After Refund If a refund is approved, Patrol Forge may cancel, suspend, downgrade, or close the subscription and associated account access. Customer should export any records it needs before requesting a refund. Data may be retained, deleted, or made unavailable according to the Patrol Forge Terms of Service, Data Deletion Policy, Privacy Policy, Data Processing Addendum, retention settings, legal obligations, backup procedures, and security requirements. 11. Chargebacks and Payment Disputes Customers are encouraged to contact Patrol Forge first so the refund request can be reviewed under this guarantee. If a customer initiates a chargeback, payment dispute, reversal, or similar bank process, Patrol Forge may suspend account access while the dispute is pending and may treat the dispute process as the customer's refund request. 12. No Extension of Subscription Requesting a refund does not pause billing, extend a subscription, extend a trial, or waive future charges unless Patrol Forge confirms otherwise in writing. Customers remain responsible for canceling before future renewal charges if they do not want the subscription to renew. 13. Relationship to Other Rights This guarantee does not limit any non-waivable rights a customer may have under applicable law. If applicable law requires a different refund, cancellation, or disclosure rule, Patrol Forge will comply with the requirement that applies. Except where required by law or expressly approved by Patrol Forge in writing, all fees remain subject to the refund, cancellation, and billing terms in the Patrol Forge Terms of Service, Master Services / SaaS Subscription Agreement, order form, invoice, checkout terms, plan terms, or other applicable agreement. 14. Changes to This Guarantee Patrol Forge may update, modify, suspend, or discontinue this guarantee prospectively at any time. Changes will not reduce refund eligibility for a customer that already purchased a first paid subscription while this guarantee was in effect, unless required by law or agreed in writing. 15. Contact Questions about this guarantee may be directed to Patrol Forge through the contact methods listed on the Patrol Forge website. Website: https://www.patrolforge.com Phone: 505-219-1987 Mailing address: Patrol Forge LLC P.O. Box 20431 Albuquerque, NM 87154